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Snappy Reader Support

AI-Powered PDF Reader & Assistant

Frequently Asked Questions

What is Snappy Reader?
Snappy Reader is an AI-powered PDF reader that converts your PDF documents into clean, readable markdown format and provides intelligent explanations for any text you select. Perfect for students, researchers, and professionals who want to understand complex documents better.
How does the AI explanation feature work?
Simply select any text while reading a document, and Snappy Reader will provide context-aware explanations. The AI considers the current content you're viewing, previous sections, and document metadata to give you relevant, helpful explanations.
What file formats are supported?
Currently, Snappy Reader supports PDF files. The app converts PDFs into clean markdown format while preserving structure, formatting, and mathematical equations.
Does Snappy Reader work offline?
Once your PDFs are processed and stored in the app, you can read them offline. However, AI explanations require an internet connection to function.
Is my data secure?
Yes! Your documents are stored locally on your device using iCloud sync for backup. We don't store your personal documents on our servers beyond the temporary processing required for PDF conversion.
What iOS versions are supported?
Snappy Reader requires iOS 18.5 or later and works on both iPhone and iPad.
How do I process a new PDF?
Tap the "+" button in the document library, select your PDF file, and the app will automatically process it into a readable format. Processing time depends on document size and complexity.
Can I export my processed documents?
Yes! You can share processed documents as markdown files or PDFs directly from the app using the share button in the reading view.

Key Features

Troubleshooting

PDF processing is taking too long
Large or complex PDFs may take several minutes to process. Ensure you have a stable internet connection. If processing fails repeatedly, try with a smaller PDF first.
AI explanations are not working
Check your internet connection. AI explanations require connectivity to our servers. If the problem persists, try restarting the app.
iCloud sync issues
Ensure iCloud is enabled in Settings > [Your Name] > iCloud, and that you have sufficient iCloud storage. Documents may take a few minutes to sync between devices.

Need More Help?

Can't find what you're looking for? We're here to help!

chirag@forgeme.xyz

We typically respond within 24 hours.
Alternative: chiragmgg@gmail.com